Aldermoor Surgery – Smart Triage Goes Live on 10 November 2026

Aldermoor Surgery is introducing Smart Triage, a new online patient access system provided by Rapid Health. The system will help patients contact the practice and access appointments.

The new system will go live on Tuesday 10 November 2026.

To help us prepare for the launch, please check that we have your current email address recorded on your medical record. An up-to-date email address will be important when using the new system.

If you need to update your email address, you can do this through the NHS App or by completing the Change of Personal Details form on our website or at the surgery.

Don't have an email address? Please do not worry. You will still be able to access the surgery in the usual way.

To help you understand how Smart Triage will work, please see the attached information:

Please take a few minutes to read through the information and ensure your email address is up to date before the launch date.

Thank you for your cooperation as we prepare to introduce this new system at Aldermoor Surgery.

IMPORTANT: NEW PARKING SYSTEM

Patients wishing to park in the surgery car park must register their vehicle at Reception when they arrive. The maximum parking time is 3 hours.
 
Please ensure your vehicle registration is entered correctly. Failure to register your vehicle may result in a parking fine.
 
Please note that the car park and parking enforcement are managed by NHS Property Services and are outside the practice’s responsibility.

AI-Assisted Consultation Notes

At Aldermoor Surgery, our clinicians may use an AI-assisted consultation tool called Heidi to help with the documentation of your consultation.
 
Heidi listens to the consultation and uses artificial intelligence to help create a draft summary and clinical notes. This can reduce the amount of time clinicians spend typing and allow them to focus more fully on you and your healthcare needs.
 
Your clinician remains responsible for checking the information produced by Heidi and ensuring that your medical record is accurate and complete.
 
Your information is handled securely and in accordance with applicable NHS information governance and data protection requirements.
 
You will be informed when Heidi is being used during your consultation, and you can ask for it not to be used. Choosing not to use Heidi will not affect the care you receive.
 
For further information about how we use and protect your personal information, please see our Privacy Notice or speak to a member of the practice team.
Page last reviewed: 21 October 2026
Page created: 08 October 2026