For non-urgent medical matters and admin enquiries you can consult with us online by clicking on the econsult banner.

You do not need an account to use the eConsult service and it can save you time waiting on the telephone.

Please telephone 023 8024 1000 as soon as possible after 08:00

If you need an urgent on the day appointment for a new or acute problem please call the surgery and advise the receptionist. To enable the receptionist to assisst you she will have to ask you some information regarding your current symtoms so that we can prioritise how urgently you need to be dealt with by the doctor or Advance Nurse Practitioner.

You will be put on our on the day urgent triage list. A doctor or a Advance Care Practitioner will call you back to assess your problme and decide an appropriate care pathway for you. This may be to come in and be seen that day or provide an appointment at a later time, provide medical advice, prescription or refer you to anothe service.,  If the problem is an emergency needing a doctor straight away please make this completely clear to the receptionist.

In some circumstances (collapse, unconsciousness) you may wish to telephone the ambulance instead.

The surgery offers routine non urgent appointment between the hours off 09:15 am to 18:00 pm to request a routine appointment in the next 14 days:

• use our online system - Patient Access
• phone us on 023 8024 1000, Monday to Friday from 8:30
• visit the surgery and speak with a receptionist, Monday to Friday from 9:15am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Extended hours appointments are available every 4th Saturday.

When we are under particular pressure for appointments and we do not have the availability of appointments due to excess demand may offer you another an alternative service call the HUB.

Click here for a brief explanation on how this service works and where the service is offered.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 023 8024 1000, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am. A doctor may call you to assess your need for a home visit prior to coming out to you.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified will have had experience in several hospital specialties. They are completing their specialist training as a GP.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.